We've put all of our legal stuff in one place. Please select a link to find the information you are looking for.
It's amazingly easy and simple to install Connect Fibre in your home or business. Learn more in our guide.
Read Broadband Residential termsLearn more about the terms and conditions on which we supply our broadband services to residential customers.
Read Promotional Terms and ConditionsLearn more about our terms and conditions for our promotions on home broadband packages.
Read Acceptable Use PolicyAnyone using the Connect Fibre service must comply with this Acceptable Use Policy.
Read Price BookDiscover the current standard prices for our residential and business products.
Read Moving Home PolicyFind out how to continue using our services after moving home.
Read Complaints CodeOur complaints policy ensures that all complaints are handled as efficiently and effectively as possible.
Read Privacy PolicyFind out more about how we collect and use your personal information.
Read Cookie PolicyLearn about the cookies we use and how to manage them.
Read Website Terms and ConditionsThese terms tell you the rules for using our website.
Read Business Service Level AgreementLearn more about our Service Level Agreement for business customers.
Read Business Terms and ConditionsLearn more about the terms and conditions on which we supply our broadband services to residential customers.
Read Carbon Reduction PlanConnect Fibre is committed to achieving Net Zero Carbon emissions by 2050 (or sooner).
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