Connect Fibre have two router Apps, this is a guide for the Linksys App
1. Open the Linksys app
2. If you've signed in previously it should take you straight to the Dashboard, if not you will need to log in. We recommend logging in with Router Password rather than Email
3A. For iOS Devices:
- Tap 'Go on the Internet Speed' tile to run the speed test, or
- Tap Internet Speed (highlighted in yellow⬇️) > Start Speed Check
3B. For Android Devices:
- Press the 'three lines' in the top left corner to pull out the side menu
- Tap 'Speed Check' from the menu
4. Now you will see two options. Router Speed Test & Device to the Internet
Router to Internet and Device to Internet - Measures the speed hitting your router. Router speed tests tend to be higher than device tests especially if your device/s are connected to WiFi rather than Ethernet/Cable
Device to the Internet - Measures the speed you're currently getting on your device i.e. Phone/Tablet/Computers. These tests can vary drastically, depending on whether they are connected to WiFi vs Cable or the device/s age or distance from the router, amongst other factors
Jargon
Download: The speed at which internet data is transferred from the internet to you. An example would be downloading a game
Upload: The speed at which you send out data to the internet, such as backing up photos
Ping: Think of this like postage. Upload and download speeds are like the size of the parcel, but ping is the speed of delivery. If this is too high it can make things feel slow despite a high download speed.