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Knowledge base

Using Connect Fibre

Using Connect Fibre

Learn how to get the most out of your Ultrafast Connect Broadband service, and how to troubleshoot any issues.

Getting started

Broadband Jargon Buster: Broadband Terminology Explained

Is there a way to adjust the channel my Wi-Fi broadcasts on?

General

Using email with Connect Fibre

A guide to Connect Fibre's upload speeds

Why are the maximum guaranteed speeds on Hypersonic 900Mbps and not 1000Mbps?

Connect Fibre network content filtering

Does Connect Fibre use PPPoE or DHCP?

IPv4, IPv6, and port forwarding

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Using the Connect Fibre router app

How do I set up the mobile app to control my Connect Wi-Fi router?

How do I setup guest Wi-Fi access?

How to set up device priority on your Connect Fibre Router

How do I use the router mobile app dashboard?

How do I set up parental controls?

How to set your Connect Fibre router to Bridge Mode

How do I do a speed check using the mobile application?

How to manage your Wi-Fi settings with the mobile application

How to access your account settings in the mobile application

Managing your Network Administration using the mobile application

Notifications on your mobile application

How to set up a new product using the mobile application

How to access the mobile application help centre

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Setting up devices

How to factory reset your Connect Fibre router

How to use your own router

Will I be able to use my Ring doorbell with Connect Fibre

How to set up your Mesh Node

Technical support

Network Status

How do I access my customer support tickets?

What do the lights on my router mean?

How to turn off Wi-Fi

How do I fix my broadband connection issues?

How do I find my router logs?

Sky Q Troubleshooting

Configuring Connect Wi-Fi Client Steering and Node Steering

How do I release and renew my IP in the Linksys App?

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