Early Termination Fees (ETFs)

An Early Termination Fee (ETF) may apply if your service ends before the end of your minimum contract term.

This article explains when these charges may be applied and how they are calculated. You can also find details in our Terms and Conditions.

Service Terms for Residential Customers

Broadband Service Terms for Business Customers

When does an Early Termination Fee apply?

An ETF may be charged if:

You cancel your service before your contract end date.
Your service is disconnected due to non-payment before the end of your contract term.

When will my Early Termination Fee be invoiced?

Your ETF will be invoiced on or shortly after your service has been cancelled.

Your final monthly invoice will still be generated as normal, even if your service ends partway through the billing period.

How is my Early Termination Fee calculated?

Your ETF is calculated using the remaining days on your contract and your monthly service charge.

The calculation includes:

Remaining contract charges: Your monthly service charge is used to calculate the cost of the remaining days on your contract.

2% discount: A 2% discount is applied to the remaining contract charges, before the administration fee.
Administration fee: A fixed £30 administration fee is added to the discounted amount.

Example Early Termination Fee calculation

The example below shows how an ETF is calculated with a monthly service charge of £34.99 and 106 days remaining on the contract.

Calculation	Amount
Monthly service charge	£34.99
Annual service charge (£34.99 × 12)	£419.88
Days remaining on contract	106
Total charge for remaining days	£121.94
Less 2% discount	-£2.44
Net charge after discount	£119.50
Administration fee	+£30.00
Final ETF	£149.50

Your actual ETF will depend on your monthly service charge and the number of days remaining on your contract.

Do Early Termination Fees Apply When Moving Home?

If you're moving home, the charge will depend on where you're moving and whether we can continue providing your service.

Moving circumstances	Applicable charge
Moving to another UK address outside the Connect Fibre network	100% of your ETF without valid proof of your move. No ETF with valid proof.
Moving outside the UK	100% of your ETF without valid proof of your move. No ETF with valid proof.
Moving within the Connect Fibre network and keeping your service	No charge. A new contract will be arranged for your new address.
Moving within the Connect Fibre network but not keeping your service	100% of your ETF may apply.

What counts as valid proof of a home move?

If you're moving to a UK address outside the Connect Fibre network, you'll need to provide valid proof of your move within 30 days of requesting cancellation.

Examples of acceptable proof include:

A signed tenancy agreement showing your new address.

A completion statement confirming the purchase of your new property.
A council tax document showing your new address.

Once your proof has been received and accepted:

Valid proof provided: No ETF will be charged.

No valid proof provided: 100% of your ETF will be charged.

If you're unsure whether your document will be accepted, please contact our team before submitting it.

Need More Help?

We're here to help. If you have any questions about Early Termination Fees or would like to discuss your individual circumstances, please contact our Customer Service team on 01223 080 790 or email support@connectfibre.co.uk and we'll be happy to assist.

*Last Updated: 12/11/2026