Updated: 7th April 2022
Connect Fibre are committed to protecting your personal data and privacy. This policy tells you how we process your data – what data we collect, how we process and protect it and what rights you have.
In this policy:
We are Fibre Assets Ltd of 13 Southwick Mews, London W2 1JG trading as Connect Fibre. Where we refer to ‘we’, ‘us’ or ‘our’, this means Connect Fibre and our group companies.
You are an individual about whom we hold information for one of the following reasons:
Fibre Assets Ltd is regulated by the Information Commissioner’s Office as a data controller (registration number 11156085) and by Ofcom as a provider of Electronic Communications Services. We are also a member of the Internet Service Providers Association. We are also a member of an independent alternative dispute resolution service of which there are further details in our Complaints Complaints Code.
Please read this policy carefully to understand what data we collect and how we will treat it. By visiting our site and/or buying services from us, you confirm that you have read and understood the practices described in this policy. Should you have any queries or concerns then please contact the Data Protection Officer at DPO@connectfibre.co.uk.
Our data protection principles
Connect Fibre have several key principles in relation to the processing of personal data;
INFORMATION WE MAY COLLECT FROM YOU
We collect and process your data in a number of ways. Generally this is to provide you with the product or service you need or have asked for.
We may collect and process the following data about you:
Information you give us. You may give us information in a number of ways. These might include;
We may also collect information you provide when you engage with us to discuss access to your property or land applying for Gigabit Broadband Vouchers or when you report a problem with our communications equipment or the network.
Type of information you give us. The information you give us may include;
Information we may collect about you on our website. When you visit our site, we may automatically collect the following information:
This information is predominantly collected through the use of cookies and similar technologies. It is generally only used to enhance the way you are able to access and view our websites and to provide anonymous site statistics. For more information please refer to our Cookie Policy. The Cookie settings will allow you to control what information is used.
We do not currently respond to DNT (Do Not Track) technology.
Information we may collect about you from emails. When you receive an email from us, we may automatically collect the following information:
This information is used for analytical purposes to allow us to improve our service and communications to you.
Information we may collect about you from social media. When you interact with one of our social media pages (including Facebook, Twitter) we may automatically collect the following information:
This information is used to respond to comments and posts and to help us understand what is being said about our company, our products and our services.
Social media sites will also have their own privacy policies and settings that allow you to have more control over your privacy.
Information we receive from other sources. We may obtain information about you from the following sources:
Network Communications data. We may collect and retain certain types of communications data for any of the following purposes:
Information collected by third parties. Please note that third party service providers such as telephone, mobile phone, wi-fi or other communications service providers which provide a service to you using Connect Fibre’s Broadband, may also separately collect, access and retain data about you and your use of services across the Internet. They are controllers of the data they collect about you and you should ask them about their privacy policy.
Our site may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal or confidential data to these websites.
OUR USE OF YOUR INFORMATION
This section explains how we will use your information and the legal basis we rely on to allow us to do that. We use information held about you in the following ways:
Information you give to us. We will use this information:
We will not use your information for the following;
The legal basis of our use of your information.
When using your information, we do so primarily to fulfil our contractual and legal obligations. Where we require your consent, we will use your information in accordance with that consent.
We also use your information to enable us to run our business and to ensure the quality of our work. It is in our legitimate business interests to do this where this does not materially impact on your freedoms or rights. This would include using your information to assist the good governance of our business, provide you with the information you need, have asked for or would reasonably expect, management, accounting and auditing of our business and, for example, to monitor the service provided to us by third parties or when analysing traffic flows on our network to ensure all our customers have optimal service.
If you communicate with us about our network build we will use your contact information to communicate with you and where necessary to ensure that our contractors communicate with you to investigate a complaint or rectify an issue. We will use your information to inform our quality control and management of our business and as part of our duties to promote health and safety at work.
SHARING YOUR INFORMATION
We may share your information with any member of our group, which means our subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
We will not share your information for marketing purposes with companies outside our group unless we have specifically asked for your consent to do this.
We may share your information with selected third parties including:
We may disclose your information to third parties:
PROCESSING YOUR INFORMATION
All information we process about you is held securely.
Any payment transactions will be made using authorised 3rd party payment gateways using appropriate encryption. The privacy policy of the appropriate provider will be displayed at the time of transaction.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
The data that we collect from you is primarily stored and managed in the UK, but some of our systems and other suppliers may transfer, and store your information outside the European Economic Area (“EEA”). We will take all steps reasonably necessary to ensure that your data is treated securely and to the same standards as if it were being processed inside the EEA in a way that is compliant with all applicable legislation governing data protection and security.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your information, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
RETENTION OF YOUR INFORMATION
We will only keep your data for as long as is necessary depending on the purpose for which we collected it. At the end of that period, we will either delete the information completely or anonymise it for statistical analysis and business planning.
If you have a Network Access Agreement with us, we need to keep details of our agreement for as long as the equipment remains installed in your property. We also keep contact details for you in case we need to access your property for repairs or maintenance. We ask that you help us to keep that information accurate and up to date and if you sell your property, we request that you inform the new owner of our agreement (as it will apply to them) and ask them to get in touch with us.
YOUR RIGHTS
You have the following rights in relation to your information that we collect and process:
Your Right |
Description |
Example |
Be Informed |
We hope that this Privacy Policy tells you what you need to know about how we use your information. If you would like any further information, please contact dpo@gigaclear.com |
|
Access |
you have the right to ask us what information we hold and how we process it. |
|
Rectification |
you have the right to ask us to correct inaccurate information. |
|
Erasure |
you have the right to ask us to erase the information we hold about you. However, there are some circumstances where this right does not apply, or where we are not required to comply with your request – for example if we need to retain your data for regulatory or other legal reasons. |
|
Restrict |
as an alternative to erasure, you may ask us to restrict certain processing |
|
Object |
you can object to certain aspects of our processing of your information. |
To stop us sending you marketing |
Automated Decision Making & Profiling |
the right to request human intervention where we have relied on automated decision making or profiling. |
We do not currently conduct any automated decision making or profiling |
Portability |
enables you to have a copy of your data given to you or transferred securely to another data controller |
Provide your data to a new provider |
For your security we may request verification prior to actioning your request.
For more information or to exercise any of these rights please contact us at DPO@connectfibre.co.uk or fill out the form here
CHANGES TO THIS POLICY
We will regularly review and update this policy. Any changes we make will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.
CONTACT
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to dpo@connectfibre.co.uk.
Or, in writing to;
c/o The Data Protection Officer
Connect Fibre, 13 Southwick Mews, London W2 1JG
Our telephone number is 01223 080790
In the unfortunate event that you wish to complain about the way we’ve processed your data you can contact the regulator below;
The Information Commissioner’s Office (ICO) Click here or call their helpline on 0303 123 1113.
Our ICO registration number is ZB266601.
COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy