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Our Moving Home Policy

A guide to moving your broadband when you do!

If you're moving and want to take us with you, we're really keen to make that happen for you!

How does it work?

First off check the postcode checker to see if are available at the house you're moving to. 

We need a minimum of a month's notice with this process so please make sure you've given us enough time.

If we are able to connect you at the new property we can book in an installation and begin the process of moving your full fibre service. When we move your service, you'll opt in to a new minimum term at the new property. 

Early Termination Fees:

Any early termination fee will be calculated (where relevant) dated from your cancellation request. This will be added to your final bill.

Please refer to our Terms and Conditions here - Broadband Service Terms for Residential Customers | Connect Fibre 

Please do not cancel your direct debit with your bank as we will automatically cease the subscription once the final payment has been taken.

What do you need to do? 

Please reach out to our Customer Service Team on 01223 080790 or email support@connectfibre.co.uk - who will provide you with all the information you need regarding your cancellation. 

If you are moving to an area where we can provide our service, please have the new address to hand and we will raise this to our Sales Team to help you place a new order where necessary.

Please reach out to our team if you have any further questions.

*Accurate at the time of review 04/04/2025