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Knowledge base
Services and Set up
Services and Set up
Learn more about our full fibre broadband services and how to join us!
How do I connect my new TP-Link router?
Ordering Services
What are Connect Fibre's price guarantees?
How do I pre-order?
How do I choose the right Connect Fibre package for me?
Do I need a landline?
How do I refer a friend to Connect Fibre?
How do I check Connect Fibre's availability?
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Switching to Connect Fibre
How do I switch providers and move to Connect Fibre?
Do you have any Buyouts?
Can I end my contract with my current provider due to the price increases announced?
The Connect Fibre mutual respect policy
Installation
How do we install your Connect Fibre connection?
Will I get a time slot for my installation?
What's the status of broadband installation in my area?
Billing and Payments
When will I receive my first bill?
Our Moving Home Policy
Can I change my package with you?*
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