Connect Fibre Installation Guide

It is amazingly easy and simple to install Connect Fibre in your home or business. In most cases our friendly engineers will have you connected to your new full fibre broadband and Wi-Fi 6 service within 1-2 hours of their arrival at your property.

Step 1 Booking your installation

Once you’ve placed an order for one of our fantastic packages, we will send you a link to book a free standard installation slot. Our engineers work between 9am and 6pm Monday to Friday, so it’s easy to pick a convenient slot.

Don’t worry - we’ll send you booking reminders. You can also change your slot for free anytime if you give us at least 48 hours’ notice.

Step 2 Preparing for your installation

Externally

So that we can ensure that everything goes 100% smoothly on your chosen date, we may visit your street before your date, just to make sure that there won’t be any issues e.g., blockages or unusual terrain that we have to cross. We won’t need to enter your property, but we may need access to your garden or drive.

If we do spot any issues that we need to speak to you about our support team will contact you to discuss options. This may include having to pay a non-standard installation charge - see our Price Book for more details.

Internally

We will install your feature packed new Wi-Fi 6 router in the best location to give you the best Wi-Fi speeds and coverage. To help find this location our engineer will ask questions like:

Where are your Wi-FI devices that need fast speeds e.g. consoles and smart TVs?

Do you work from home during the day? Where do you sit?

Please have a think in advance of where your best locations might be.

Step 3 Installation Day!

A Connect Fibre engineer will arrive promptly and will carry out the following tasks:

Run a fibre cable to the outside of your premises and install a small box on your external wall
Drill a small hole though the external wall to connect the modem which needs to be next to a plug socket
Install your new Wi-Fi 6 router in the best locations. If you ordered Connect Mesh for whole home Wi-FI coverage we’ll also setup your nodes (don’t worry, they'll have spare nodes in their van if you want to upgrade on the day)
Run a few quick tests to make sure that everything is working to our high standards
Tidy up, check that you are happy with all the work with a quick survey, and then make sure you are ready to use your new full fibre service!

A few things to remember:

Someone over the age of 18 has to be present during the installation who is authorised by the account holder
We use our own engineers, and they are very friendly, so don’t be afraid to ask any questions or to say if you’re not happy with any of the work
Our engineers are trained to work safely and aren’t allowed to enter lofts, work above 5m, climb roofs, or move any furniture