Changing your payment date

We know that sometimes a different payment date can work better for you, and that's no problem. Once your first full bill has been generated and your first payment has been successfully collected, you can request to change your monthly payment date.

When can I change my payment date?

There are a few things to be aware of before requesting a change:

Installation & first payment: You cannot request a specific payment collection date before your installation or change the date of your initial payment. You must have received your first full bill and successfully completed your first payment before requesting a change. For more details on your first bill please head to - Your first payment
Free service periods: Where applicable, customers with free months included as part of their package will need to wait until the free period has ended and their first full bill has been paid before requesting a payment date change.
Outstanding balances: Any overdue payments or outstanding arrears must be cleared before your payment date can be changed.
Pending payments: If a payment is currently being processed, you'll need to wait until this has completed before requesting a change.

How do I change my payment date?

Changing your payment date is easy. Simply contact our Customer Service team by calling 01223 080 790 or email support@connectfibre.co.uk, and we'll be happy to get this sorted for you.

Will changing my payment date affect my bill?

Yes. Changing your payment date will result in a pro-rata adjustment to your account. This means you may receive either a credit or an additional charge, depending on whether you move your payment date earlier or later.

Moving your payment date earlier – Pro-rata credit

If you move your payment date to an earlier date, you'll receive a pro-rata credit to reflect the adjustment to your billing period.

Depending on your account, this credit may either be refunded to your original payment method or applied towards your next bill.

Moving your payment date later – Pro-rata charge

If you move your payment date to a later date, a pro-rata charge will apply to cover the additional days in your billing period.

This charge will be added to your next bill.

How are pro-rata charges and credits calculated?

The adjustment is calculated using your monthly package price and the number of days in the month.

Pro Rata Calculation:

Monthly package price ÷ Number of days in the month × Number of days adjusted = Pro-rata charge or credit.

For example:

If your monthly package costs £34.99:

In January (31 days), your service costs approximately £1.13 per day.
In February (28 days), your service costs approximately £1.25 per day.

This daily rate is used to calculate any adjustment to your bill.

Example of changing your payment date

Your monthly package costs £34.99, and your current payment date is 17 January. You would like to change your payment date to the 1st of each month.

Requested payment date	Adjustment	What this means
1 February	Pro-rata credit	Your payment date moves earlier, so you receive a credit for the days adjusted.
1 March	Pro-rata charge	Your payment date moves later, so you'll be charged for the additional days.

*Last Updated: 11/11/2026