How do I transfer my number to Connect Fibre?

If you've ordered Connect Phone as part of your broadband package and would like to keep your existing landline number we can help with that! 

1. When you order Connect Phone please fill in the details of your landline number and current provider. We'll need these to port your numbers across to us! 

2. Please hold off on placing any cancellation with your previous provider as this can cause the porting request to be rejected.
3. On the day of your Installation your engineer will bring the Connect Phone adapter and we'll submit the porting request with your current provider.
4. We'll then keep you updated with the progress of the number port via email and let you know the date it's expected to move over to us! We advise it can take 10-15 working days to move a number, but it can be much quicker the eta depends on your previous provider.
5. Once we have confirmation the number has ported over to us we'll send you confirmation!

Does it cost anything to transfer my number to you?

The first porting attempt will be free of charge, but you might have to compensate us for any additional attempts if the request gets rejected. If this happens, we'll tell you about this and any charges you'd have to pay to continue with the Porting Request.

What if you can't transfer my number?

We will take reasonable steps to help you move your number over to us. In some cases we might be unable to to overcome obstacles even with your help! 

If this happens we can provide you with the security of a new number. It is a relatively quick process, so if you would like your Connect Phone service up and running quickly please let us know and we'll issue you a new number!