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How do I set up my Connect Phone Adapter?

A quick guide to setting up your new Phone adapter!

If you are transferring your number to us, your number will still work with your previous provider until it moves over to us.

Our Calls service requires a working broadband connection and electricity to power the phone adaptor. In case of an emergency, you must always have another means of making calls, such as a mobile phone, to contact Emergency Services.

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Setting up the Phone Adapter

  1. Check you have all the equipment in the box.
    • You should have a square phone adapter (a Grandstream HT801).
    • A blue Ethernet cable.
    • A power cable with a plug.
    • A white RJ-11. 

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  2. Plug one end of your Ethernet cable into any available port on your router and plug the other end into the blue 'web' port on the phone adapter.
  3. Plug your landline cable (the one in the base of the device previously in your BT master socket) into the green 'phone' port on the phone adapter. 
    • Please use the RJ-11 provided if needed.
  4. Finally, plug the power cable in and switch the device on.
  5. Wait for 5-10 minutes, and the power light, the web light, and then the phone light will come on. The device will then restart. When fully powered on, please try a call to and from your mobile. 

Other Resources

Please check out the link below regarding compatible handsets.

Which home phones are compatible with Connect Phone?

Please bear in mind that if you have selected our UK-only package, our call plan is for UK landline and mobile calls only. You will not be able to connect to international or premium rate numbers. For these calls, we recommend you use your mobile plan or dedicated web apps.

You can change your package to our international plan if you wish to make calls outside of the UK.