A quick guide to setting up your new Grand stream VoIP adapter.
Connect Phone is a VoIP (Voice Over Internet Protocol) service powered by our full fibre network. In other words, you can use the internet to make and receive phone calls and it doesn't rely on antiquated copper cable to do so!
If you opt in for our Connect Phone service, we'll send you a phone adapter, do all the hard work of porting your landline number over if you'd like to, or give you a new one!
Our Connect Phone service requires a phone adapter to function and works a little differently from a traditional landline, but don't worry! We'll talk you through it at make it as easy as possible.
If you are porting your landline number over to us, your Connect Phone service will not work until that number has transferred over to us. To transfer or 'port' your number to us we need your landline number, the name of your existing supplier, and for that number to remain active with that supplier until it's transferred.
To get started, take a look at the diagram below! This is how you're going to set up your phone adapter and get your VoIP service up and running. The phone adapter requires a power source to work and is plugged in to both your router and landline phone (not supplied).
If you've already received your phone adapter via courier, do not plug it in just yet! Please give the Customer Service team a call on 01223 080790. We'll need to make sure everything is completed on our end before you plug it in!
When the parcel arrives, you'll have your Grand Stream Adapter (a square black box), a power cable, a white adapter/dongle in a separate bag, and at the bottom of the box (beneath the divider) a blue ethernet cable).
Once you're ready to set up and we've confirmed that everything is completed on our end. Plug one end of the blue ethernet cable into an available ethernet port on your Linksys Router. The other end goes into the Phone adapter into the blue port (the port with the world wide web symbol above it).
The white adapter/dongle that was in a separate bag then plugs into the green port on the back of the Grand Stream Adapter. This is where you then plug your existing handset into.
You can now connect the power cable and turn on. It can take several minutes to power up and provision so please be patient. When you have 3 blue lights on the top of the VoIP adapter you are all set and ready to go.
Our Calls service requires a working broadband connection and electricity to power the phone adaptor. If there is a broadband failure or power cut, your Calls service will not work. In case of an emergency, you must always have another means of making calls, such as a mobile phone, to contact Emergency Services.
Please bear in mind that if you have selected our UK only package, our call plan is for UK landline and mobile calls only. You will not be able to dial internationally or to premium rate numbers. For these calls we recommend you use your mobile plan or dedicated web apps.
You can change your package to our international plan if you wish to make calls outside of the UK.