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Troubleshooting Wi-Fi Connectivity Issues with CCTV Cameras

A brief overview of why your cctv might not be working

CCTV

If you are having difficulties with your CCTV, as a first step please consult the instruction manual and reach out to the support team of the manufacturer of your equipment. This isn't something we'd be able to do for you and the manufacturer of your device will be the expert! 

Troubleshooting: 

This can be broken down into two categories: CCTV/device, and Network:

CCTV/Device:

  • Firstly, try a simple reboot of both  the router and the CCTV device. In some cases when you change your router (Have you recently renewed onto our Wi-Fi 7 deal)? Some cameras require a factory reset and to be set up again from scratch.  

  • Check for firmware updates on the CCTV equipment.

  • Confirm the camera supports your router's Wi-Fi standards (e.g. 2.4 GHz, WPA2/WPA3, Wi-Fi 6/7 compatibility).

  • If possible, temporarily connect the camera/CCTV via an Ethernet cable to test whether the issue is Wi-Fi related.

Network:

  • Confirm the CCTV device is within good Wi-Fi range. To check this, stand with your mobile phone and check the signal levels on the Wi-Fi to ensure you are still getting a signal near where your CCTV camera is located. Are other devices in that area performing well? If not, consider using a Connect Mesh range extender. You can also try bringing your camera closer to see if it can connect that way. This will then indicate if it's a Wi-Fi range problem.

  • If you're technically confident, split the 2.4 GHz and 5 GHz Wi-Fi bands, connect the camera to the 2.4 GHz network, then re-enable the combined network if required. We have a guide for that here: Configuring the 5Ghz and 2.4Ghz band. (TP-Link Aginet App)  

  • If you have enabled any of these features on the Agniet app, disable them:

    WPA3 - Latest security version, often not support by IoT devices

    MLO  - Multi-Link Operation

    QoS  - Quality of Service

  • As a final test, check the camera on an alternative Wi-Fi network or mobile hotspot to confirm whether the issue is device-specific.

Escalation:

If the manufacturer cannot resolve the issue, and the above steps have not resolved the problem, please contact our Support Team on 01223 080790 or support@connectfibre.co.uk with the results of the above checks.