A brief overview of why your cctv might not be working
There is a lot to cover here, and we can't go over it all in this article, but here are a few common things to try:
The most important step is to consult your CCTV instruction manual and reach out to their support team, as Connect Fibre do not have in-depth knowledge of every camera on the market.
When you change your router, some cameras require a factory reset and setup from scratch rather than just reconnecting to the new Wi-Fi. This will solve the vast majority of problems.
Another check would be to stand with your mobile phone and check the signal levels on the Wi-Fi to ensure you are still getting a signal near where your CCTV camera is located. If not, consider using a Connect Mesh range extender. You can also try bringing your camera closer to see if it can connect that way. This will then indicate if it's a Wi-Fi range problem.
For advanced users
If you have done all of the above checks and are confident that you have a Wi-Fi signal within range, it can sometimes be that the camera does not like connecting to Wi-Fi networks that combine 2.4 GHz and 5 GHz frequencies.
Splitting the Wi-Fi bands can be a workaround, but this is only recommended if you have a good technical understanding. It's not uncommon for solar panel equipment to experience issues when connecting to routers that either combine both Wi-Fi frequencies (2.4 GHz and 5 GHz) or use different Wi-Fi technologies. If you are tech-savvy, a workaround that generally solves the issue is splitting your Wi-Fi bands and connecting the solar panel to the older 2.4 GHz frequency. Please do not attempt this unless you are confident in your technical skills.
We recommend contacting your solar panel manufacturer before reaching out to Connect Fibre for assistance with this issue. The problem is not with our router, but rather the compatibility of the solar panel equipment.