Troubleshooting Wi-Fi Connectivity Issues with CCTV Cameras

CCTV

If you are having difficulties with your CCTV, as a first step please consult the instruction manual and reach out to the support team of the manufacturer of your equipment. This isn't something we'd be able to do for you and the manufacturer of your device will be the expert! 

In some cases when you change your router, some cameras require a factory reset and to be set up again from scratch. 

Another check would be to stand with your mobile phone and check the signal levels on the Wi-Fi to ensure you are still getting a signal near where your CCTV camera is located. If not, consider using a Connect Mesh range extender. You can also try bringing your camera closer to see if it can connect that way. This will then indicate if it's a Wi-Fi range problem.

Advanced Troubleshooting

If you have done the above already and are confident that the Wi-Fi signal is within range, it can be common that a camera does not like connecting to Wi-Fi networks that combine 2.4 GHz and 5 GHz frequencies.

In some cases splitting the Wi-Fi bands can be a good workaround to help resolve compatibility issues. This is only recommended if you have a good technical understanding. 

It is not uncommon for CCTV equipment to experience issues when connecting to routers that either combine both Wi-Fi frequencies (2.4 and 5Ghz) or use different Wi-Fi technologies. 

If you are tech savvy, we can help you with splitting the bands. In some instances splitting the bands, connecting the device and then remerging your network will resolve the issue. But please do not attempt this unless you are confident in your technical skill. 

With device issues such as these, the issue the compatibility of the CCTV equipment, and not an issue with our router. Please contact your manufacturer first for assistance as they will be the expert in the equipment you have.

If they are unable to resolve the issue please contact our Support Team for further assistance!