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Payment methods

We've made paying your bill as easy as possible! This article explains the payment methods available to Connect Fibre customers.

Direct debit

Direct Debit is our standard payment method for recurring payments.

Setting up a Direct Debit allows us to automatically collect your regular payments, so you don't need to remember to make each payment manually.

Benefits of paying by Direct Debit:

  • No card expiry dates: Unlike debit or credit cards, Direct Debits aren't affected by card expiry dates or replacement cards.
  • Automatic payments: Your payments are collected automatically on the agreed payment dates.
  • Fewer payment interruptions: Having an active Direct Debit helps reduce the risk of payment failures caused by expired or replaced cards.

How do I set up my direct debit?

When you place an order, either online or through one of our Sales Executives, you'll be asked to provide your direct debit details.

TIP: Don't worry, no payment is taken before your installation. Your details are securely stored on your account so that once your service is installed and active, your payments can be collected automatically without you needing to take any further action.

Card Payments

Debit and credit card payments can be used for one-off payments and outstanding balances.

You may wish to make a card payment if you:

  • Want to make a one-off payment.
  • Need to clear an outstanding balance or arrears.
  • Have experienced a failed direct debit and need to make an alternative payment.
  • Need to pay an outstanding balance before your service can be restored.
  • Are making a payment towards an agreed payment arrangement.

Need to update your payment details?

For guidance on updating your payment details, please see our Updating your payment details article. 

 *Last Updated: 11/11/2026