Understanding your bill

Want to know what everything on your bill means? We've broken down each section to help you understand your charges and payments. 

Residential Customers

Use this guide to understand each section of your monthly Connect Fibre invoice.

Business Customers

A guide to the information shown on your monthly Connect Fibre business invoice.

Still have questions?

We're here to help. If there's anything on your bill that you'd like us to explain, simply get in touch with our Customer Service team. Call us on 01223 080 790 or email support@connectfibre.co.uk and we'll be happy to assist. 

*Last Updated: 11/11/2026