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Wanting to Change your package?

Everything you need to know about changing your package

Thinking, " I wish i'd chosen mesh for better Wi-Fi coverage around my home" or " I should have gone for a faster speed"? Don't worry, we can change your order for you!  Whether you'd like to upgrade or downgrade your speed, add or remove Connect TV, Connect Phone, Connect Mesh or a Static IP, we're here to help. 

Already Connected? Here's How to Change Your Package

If you'd like to add a service to your package or upgrade to a faster broadband speed, you can do so at any time during your minimum term.

If you upgrade your package or add a new service, a new minimum term will begin for your updated package.

Ready to make a change? Just give our team a ring on 01223 080 790 and we'll take care of the rest. 

TIP: Looking to downgrade your package or remove an add-on? An early termination fee may apply. We recommend speaking with our Customer Service team, who can explain any charges and talk you through your options before you make any changes. If you decide to go ahead, a new minimum term will begin once the change has been completed. 

I've booked my installation, but I'd like to change my package. Can I do this?

Absolutely!

If you'd like to make changes to your package before your installation takes place, we're happy to help.

Want to update your order before installation day? Give our team a ring on 01223 080 790 and we'll get it sorted. 

*Last Updated: 10/11/2026