Why is my speed slow?

Speed test on your router

• We advise that you run a speed test on the app provided for your router to check the speed coming into your router from the network.

• Here's a guide if your have our Linksys Wi-Fi 6 Router: Running a speed test on the Linksys app. 

• Here's a guide if you have our TP Link Wi-Fi 7 Router: Running a speed test on the TP Link Aginet app. 

Speed tests on your device

• When running speed tests on devices please remember the result will reflect only the speed this device you're testing is achieving. 
• The rest of your devices connected will also be sharing in the speed delivered to the router, a bit like all of your devices sharing a pizza! 
• If you see results around 200/350mbps download/upload over Wi-Fi this is a brilliant result for a device over Wi-Fi! 

Troubleshooting lower speed

If you are experiencing lower speed on all of your devices:

• Please power down both the ONT (fibre box on the wall), your router and any mesh nodes you may have for a full 15 minutes. 
• This will clear the network settings. 
• After 15 minutes, power on the ONT first. When both the power and optical have turned back on, please power on your router. 
• If you have any mesh nodes please power them back on once your router is reconnected. 
• Make sure you're in the same room as your router and retest your speed. 

If you are experiencing lower speed on just one of your devices: 

• Is it just on one website / app? Are any other services affected? If you are unable to stream Netflix can you stream another streaming service?
  • If the device isn't connected to the network that may be the problem!

• Are any other devices struggling with the same website/app? 
  • If so it may be the server of the website/app itself and not an issue with your broadband.
• Are you using a VPN/Apple private relay?
  • Turning these off and retest to see if this is the cause. 
• Is your device connected by an ethernet cable?
  • If it is, please try over Wi-Fi or a different ethernet cable to rule out the cable itself and check your other devices! 
• Has your device been updated to the latest software/firmware/drivers?
  • Some devices will become more unstable or slower if there is a pending update. Please try the update and monitor to see if this resolves the issue.