Why is my speed slow?

Speed test on your router

• We advise that you run a speed test on the app provided for your router to check the speed coming into your router from the network.

• Here's a guide if your have our Linksys Wi-Fi 6 Router: Running a speed test on the Linksys app. 

• Here's a guide if you have our TP Link Wi-Fi 7 Router: Running a speed test on the TP Link Aginet app. 

Speed tests on your device

• When running speed tests on devices please remember the result will reflect the speed only this device you're testing is achieving. 
• The rest of your devices connected will also be sharing the speed delivered to the router, a bit like all of your devices sharing a pizza! 
• If you see results around 200/350mbps download/upload over Wi-Fi this is a brilliant result for a device over Wi-Fi! 
• All devices have individual capability which is partly down to how the device was built by the manufacturer. You may see older devices achieve lower max speeds vs new devices as a result. 

Troubleshooting lower speed

If you are experiencing lower speed on all of your devices:

• Please power down both the ONT (fibre box on the wall), your router and any mesh nodes you may have for a full 15 minutes. 
• This will clear the network settings. 
• After 15 minutes, power on the ONT first. When both the power and optical have turned back on, please power on your router. 
• If you have any mesh nodes please power them back on once your router is reconnected. 
• Make sure you're in the same room as your router and retest your speed. 

If you are experiencing lower speed on just one of your devices: 

• Please try turning the device off and on again. 
• Sometimes forgetting the network and reconnecting the device resolves issues. 
• Please check its not just one website or app that is affected! If every other web page or other apps are loading as they should it may be an issue with that website or app and not your internet.
• Check your other devices! If they connected and able to use the web page or app you're trying to load up. The device you're using may need to be reconnected to the internet. 
• Are you using a VPN or Apple Private Relay? If you are please try turning these off to see if this resolves the problem. 
• If the device you're using is connected with a cable, please try another ethernet cable, or try connecting it by Wi-Fi. 
• Please check if the device needs a software/firmware/driver update, some devices can become unstable with connection if they need to be updated!