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Your first payment 

When will my first payment be collected?

Your first payment is automatically triggered once your installation is complete.

Payment is generally collected within 48 working hours of your installation being completed.

Please be aware that weekends and bank holidays may affect the timing of your payment collection.

You don't need to do anything! Your payment will be collected automatically using the payment details provided when you placed your order. 

TIP: We bill in advance, so your first bill will include charges for your upcoming billing period from the date your service is activated. 

Want to know more about your bill?

Take a look at our Understanding your bill guide for a detailed breakdown of each section and what it means. If you still have any questions, our Customer Service team is here to help. Give us a call on 01223 080 790 or email support@connectfibre.co.uk and we'll be happy to assist. 

 *Last Updated: 11/11/2026