Updated: April 2022
If you are moving home and would like to continue using our services after you move, please look at our Postcode Checker, at the bottom of this page, to see if we are available at your new address.
If Connect Fibre is unavailable at your new address, we will cease your service on the date requested in your completed Moving House form. Just fill it out and send it back to our billing team at billing@connectfibre.co.uk with a copy of one of the following confirming your new address:
Please note: ensure you only send copies of your documentation as we are unable to return these to you. We also do not accept handwritten documents.
If, at the time of your move, you are still within the minimum term of your contract and are moving to an address where Connect Fibre is unavailable, you will not be liable to pay any early termination charges, subject to you providing proof of your home move. We will also send you details of how to return our equipment if you have any.
Moving Home Form
If you are moving home, then you must let us know your new details. Simply complete this form and send it to us, along with all documents as set out above, by:
Customer Care, Connect Fibre Ltd, 13 Southwick Mews, London W2 1JG
Current Account Details
Connect Fibre Service(s) |
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Name on Account |
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House Name |
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House Number |
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Street Name |
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Town |
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County |
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Postcode |
Please note:
On what date would you like your service to end? (DD-MM-YY) |
New Property Details
Is your new address served by Connect Fibre? (You can use the postcode checker on our website to verify) |
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House Name |
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House Number |
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Street Name |
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Town |
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County |
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Postcode |
Please type or write your name, as it appears on your account today, along with the date into the box below to confirm you have read, understood, and agree with the terms stated above and the changes you have requested on this.
Name |
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Date |