Sales Scheduler 

Company Overview

Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential. Our product sells itself!

The Role

We seek a highly organised and customer-focused individual to join our team in a dual-role position focused on driving and scheduling installations whilst supporting customers through their onboarding journey. This role also plays a key part in maximising revenue through proactive identification and conversion of upsell opportunities. With a competitive commission structure in place, this is a fantastic opportunity for someone who thrives on delivering exceptional service while confidently promoting premium broadband packages and add-ons.

Key Responsibilities:

Scheduling & Coordination:

• Manage and coordinate installation appointments with customers.
• Utilise internal scheduling tools and calendars to optimise time slots and resource allocation.
• Communicate clearly with customers to confirm appointments and resolve any queries.
• Update internal systems and ensure all stakeholders are informed of changes or updates.
• Liaise with customers and customer service teams to ensure smooth service delivery.

Customer Service:

• Provide friendly and professional support to customers throughout the installation process.
• Handle inbound enquiries and assist with order tracking, appointment changes, and general queries.
• Maintain accurate records of customer interactions and outcomes in the CRM system.
• Ensure a positive customer experience from initial contact through to installation.

Bonus Sales Activity:

• Actively identify and pursue opportunities to upsell faster broadband speeds, enhanced Wi-Fi solutions, and value-added services such as entertainment bundles and security features.
• Confidently communicate the benefits of premium packages, helping customers make informed decisions that enhance their digital lifestyle.
• Use persuasive communication skills to convert interest into sales, increasing customer satisfaction and driving additional revenue.
• Earn commission for every successful upgrade or add-on — no cold calling required.