Make unlimited calls to UK landlines and mobiles with full fibre broadband
Just as easy to use as a normal landline, only cheaper and with no line rental.
UK Landline and mobile calls** only £10/mth. Add 600 International minutes* for only £5 more.
Keep your number
and handset
a month
Available Add-Ons
Keep your number
and handset
a month
Available Add-Ons
Full Fibre calling
A free Voice over Internet Protocol (VoIP) adapter allows you to plug in your existing home phone.
It then transmits your calls via your router over the internet, rather than your old copper cable.
Emergency calls
To make calls, Connect Fibre Phone needs your broadband and home electricity to be working. If there is a broadband failure or powercut, your phone will not work.
In case of an emergency, you must always have another means of making calls such as a mobile phone, to contact Emergency Services.
If you have a healthcare or medical alarm, you will need to check with your alarm provider that it will work with your internet connection.
Connect Fibre phone is a modern VoIP (Voice over Internet Protocol) service delivered over our 100% full fibre network. In other words, you use the internet to make and receive phone calls.
As such, you do not use or pay for, a traditional phone line based on the old traditional copper network. This enables us to both cut the cost to you whilst providing an excellent voice quality.
It requires a working broadband connection and electricity to power the phone adapter. If there is a broadband failure or powercut, your phone service will not work.
In case of an emergency, you must always have another means of making calls such as a mobile phone, to contact Emergency Services. If you have a healthcare or medical alarm, you will need to check with your alarm provider that it will work with your internet connection.
International calling is available by adding Connect Global to your package, which provides 600 mins of inclusive calls to select international destinations.
Connect Fibre Phone customers without a Connect Global addon will not be able to make international calls.
Our Connect Fibre Phone app is available for iOS and Android.
It is linked to your call plan so any calls made from your home phone or app are included in the monthly fee.
When your home phone number is called it can also be set-up to ring on the mobile app, so you will never miss a call. You can even make calls from your mobile from wherever you are in the world to UK landline and mobiles, as long as you have Wi-Fi or mobile data coverage.
Plus, you can make and receive calls on your mobile over Wi-Fi when there is no mobile coverage, which can eliminate roaming charges.
All the features you had previously are also available with our home phone service. Unlike other providers, we have designed our service to use the same buttons on your handset as BT for ease of use. Plus, all of these services are now free!
These include:
* Connect Global addon includes 600mins of inclusive calls to select mobile destinations for £6/mth. More details
2 Call plan does not include international or premium-rate numbers (numbers starting with 0843, 0844, 0845, 0870, 0871, 0872, 0873, 09). You can use your Calls service for calls to all UK landline and mobile numbers, all UK Emergency Services and UK Freephone numbers. Please note that your Calls service depends on a working broadband connection and will not work in the event of a power or network outage - another method, such as a mobile phone, must be used in an emergency.
3 Some older handsets may be incompatible. In this event we can recommend replacement handsets.