Black Friday 2025 - Terms and Conditions 

Packages included:


Big Family Bundle - After Black Friday 3 months free, Big Family Bundle is £55pm per month on a 24-month contract. £261 saving is versus buying each element of the bundle separately plus with 3 months free at the beginning of the contract. This figure does not include the £50 cash back. This figure is based on a 24 month contract.

Level Up Bundle - After Black Friday 3 months free, Level Up Bundle is £59pm per month on a 24-month contract. £441 saving is versus buying each element of the bundle separately plus with 3 months free at the beginning of the contract. This figure does not include the £50 cash back. This figure is based on a 24 month contract.

Big Gaming Bundle - After Black Friday 3 months free, Big Gaming Bundle is £49pm per month on a 24-month contract. £267 saving is versus buying each element of the bundle separately plus with 3 months free at the beginning of the contract. This figure does not include the £50 cash back. This figure is based on a 24 month contract.

 

Streaming Ultimate Bundle - After Black Friday 3 months free, Stream Ultimate Bundle is £49pm per month on a 24-month contract. £147 saving is versus buying each element of the bundle separately plus with 3 months free at the beginning of the contract. This figure does not include the £50 cash back. This figure is based on a 24 month contract.

 

Wall to Wall Ultimate Bundle - After Black Friday 3 months free, Wall to wall ultimate bundle is £47pm per month on a 24-month contract. £189 saving is versus buying each element of the bundle separately plus with 3 months free at the beginning of the contract. This figure does not include the £50 cash back. This figure is based on a 24 month contract.


Fibre1000 - After Black Friday 3 months free, Fibre1000 broadband is £39pm per month on a 24-month contract. £117 saving is versus buying each element of the bundle separately plus with 3 months free at the beginning of the contract. This figure does not include the £50 cash back. This figure is based on a 24 month contract.

Fibre2000 - After Black Friday 3 months free, Fibre2000 broadband is £55pm per month on a 24-month contract. £165 saving is versus buying each element of the bundle separately plus with 3 months free at the beginning of the contract. This figure does not include the £50 cash back. This figure is based on a 24 month contract.

Full T&C's 

1.Eligibility 
This offer is available to new customers who sign up for one of the following packages during the Black Friday promotion period:
  • Fibre1000
  • Fibre2000
  • Big Gaming Bundle
  • Level Up Bundle
  • Big Family Bundle
  • Wall to Wall Wi-Fi Max Bundle
  • Stream Ultimate Bundle 

Orders must be placed directly through Connect Fibre’s website, telesales team, or an authorised sales channel.
 
2.Offer Details
Eligible customers will receive £50 cashback credit via Aklamio. 
Cashback is provided in the form of a credit, which will be accessible through the Aklamio platform once approved. 

3.How to Claim 

Customers must complete their purchase through the correct Black Friday promotion link to qualify. 
Cashback will only be tracked and validated if the order is completed correctly with no cancellations or amendments outside of the offer terms. 


4.Payment of Cashback 

Cashback credit will be confirmed once the installation is complete and the customer’s service is active. 
Payments are managed and issued by Aklamio. Customers must create or use an existing Aklamio account to receive the cashback credit. 


5.Exclusions 

This offer is not available to existing Connect Fibre customers upgrading or re-contracting. 
Orders cancelled before installation, or where installation fails, will not qualify for cashback. 
Only one cashback credit is available per eligible order. 


6.General 

This promotion cannot be combined with any other Connect Fibre cashback or referral offers. 
Connect Fibre reserves the right to withdraw or amend the offer at any time. 
Standard Connect Fibre Terms & Conditions apply. 

7.Pre-Orders

Customers who place a pre-order during the Black Friday promotion period will still qualify for the offer, provided their order remains valid and is successfully installed.
However, cashback will not be paid out until 30 days after installation and once the customer’s service has been confirmed as active.

8.Existing Customers
This offer is not available to existing Connect Fibre customers who are upgrading, re-contracting, or renewing their current service.
Customers who have held a Connect Fibre service within the last 6 months are also not eligible for this promotion.
To qualify, you must not have had an active Connect Fibre account or service within that 6-month period.

 

Bundles - Terms and Conditions 

  • The Buyout Offer is available exclusively to new customers. This offer is not transferable and is not applicable to any Connect Fibre bundles, and cannot be used in conjunction with any other promotional offer. Proof of an existing contract and any applicable termination fees may be required to process the buyout.
  • A 30-day money-back guarantee applies to all Connect Fibre deals. If you’re not satisfied with your service within the first 30 days of activation, you may cancel your agreement without penalty and receive a full refund. Equipment must be returned in good condition to be eligible.
  • Any selected add-ons (including but not limited to Connect Mesh and Static IP) are subject to the same minimum contract term as the main broadband package. Early cancellation of any part of the deal may result in early termination fees for the full package, including add-ons.
  • The minimum contract length and any associated add-ons is 24 months. By signing up, you agree to maintain service for the full contract term, unless cancelled under the 30-day guarantee or due to exceptional circumstances.
  • After the initial contract term, out-of-contract pricing will apply. The standard out-of-contract monthly price is £64 for the Big Gaming Deal and £45 for the Anytime Talk Deal.
  • All phone services provided by Connect Fibre are subject to our standard phone service terms and conditions, which can be found on our website or provided upon request. These include details about call charges, fair usage, and service availability.
  • For any bundles that include Connect Mesh, the offer is limited to one mesh node per order. 

 

30-Day Money-Back Guarantee Terms & Conditions

1. Eligibility
 The 30-Day Money-Back Guarantee is available to new residential customers only.
 This guarantee applies to Connect Fibre broadband services, which include the core broadband connection and any associated equipment provided by us (such as routers and mesh Wi-Fi devices).
 
2. Timeframe
 The guarantee is valid for the first 30 calendar days from the date your broadband service is activated.
 To be eligible, you must submit your cancellation request within this 30-day period.
 
3. How to Cancel
 To cancel and claim your money back, you must:
  • Contact our Customer Service team by phone or email within the 30-day window.
  • Return all equipment provided by Connect Fibre (e.g. routers, mesh Wi-Fi devices) in full working order, with all original packaging and accessories, within 14 calendar days of your cancellation request.
4. What You’ll Be Refunded
  • Your first monthly broadband subscription fee.
  • Any one-off charges for installation or activation, if these were paid directly to Connect Fibre.
5. What’s Not Included
  • Costs for any damage, missing equipment, or unreturned items will be deducted from your refund.
6. Refund Process
 Refunds will be processed within 14 working days from the date we receive all required equipment back in acceptable condition.
 All refunds will be made to the original payment method used at the time of sign-up.
 Please note: The sooner you return your equipment, the sooner we can process your refund.

 

 

January Sales 2025 Offer Terms & Conditions

Offer ends 31st January 2025. Offer on Turbo 500Mbps £27 a month (usually £35 a month), Hypersonic 1000Mbps £31 a month (usually £39 a month) and Fibre2000 2000Mbps for £49 a month (usually £55 a month). 18 month minimum term. Only available in certain postcode areas. New orders only. Service must be installed within 6 months of order to qualify for discounted price. Standard T&Cs apply (connectfibre.co.uk/legal). Guaranteed speeds apply to the download speed at the Connect Fibre router, not over Wi-Fi.

 

Price Match Terms & Conditions

  1. Eligibility: To qualify for our Price Match Incentive, customers must present a valid and verifiable like-for-like offer from a competitor for a broadband package at the point of purchase.
  2. Call to Redeem: Customers must call us on 01223 080 790 to request a price match and to complete their order. This cannot be applied retrospectively.
  3. Like-for-Like Comparison: The competitor's offer must be a like-for-like service, which means:
  4. The same broadband speed: 150Mbps, 500Mbps, or 1000Mbps, as published in our offerings.
  5. Have a minimum committed period of at least 18 months and no more than 24 months
  6. The price comparison will be based on the total package price advertised on the provider’s public website including installation and any setup charges available to all members of the public; excluding any promotional codes, vouchers, membership requirements, pricing errors, or limited-time discounts unless offered as part of a competitor’s standard package.
  7. Service Availability: The competitor's service must be available at the customer's postcode, which must be an address that is available for installation on the Connect Fibre network. We reserve the right to verify this before approving a price match.
  8. Approved Competitors: We will only price match offers from the following providers: BT, EE, Sky, TalkTalk, Virgin Media, Now Broadband, Plusnet, and Vodafone. Any other providers are excluded.
  9. Installation Requirement: The installation of the matched service must be booked within six months from the date of placing an order. If an installation is not completed within six months, Connect Fibre reserves the right to remove the Price Match offer.
  10. Exclusions:
  11. Price matching is not available for services that are part of a bundle (e.g. a broadband package included with a mobile phone offer) unless a direct like-for-like comparison is possible.
  12. Buyout promotions are not eligible for price matching. Customers cannot combine a price match with a buyout offer.
  13. Verification: We reserve the right to verify the competitor's pricing, service details, and availability at the customer’s location. If we cannot verify the competitor's pricing or service, we may decline the price match.

Changes & Withdrawal: We reserve the right to modify or withdraw the Price Match Incentive at any time without notice.

Buyouts (read more)

Allows users who are in contact with other providers to get credits for their Connect Fibre services up to a maximum of up to 3 months free, allowing them to move to Connect Fibre instantly.

  • Offer applies to new broadband orders only on our Fibre1000 and Fibre2000 packages with a minimum 24-month contract.
  • Proof of existing contract end date must be sent via email to support@connectfibre.co.uk
  • Buyout offers must be agreed by Connect Fibre before your installation date. Approval will be sent in writing
  • The agreed credit will take into consideration the time left on your existing contract up to when your Connect Fibre broadband has been installed, up to a maximum credit amount of 3 months free
  • We reserve the right to change our terms and conditions in the future