Location: Remote with occasional travel within the UK required
Salary: £40,000
Founded in 2019, we are a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 2000 Mbps, new Wi-Fi 7 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential.
The Customer Service Team Manager is responsible for leading and managing a team of customer service executives to deliver exceptional customer service and experiences to our customers. This role involves overseeing daily operations, supporting and implementing customer service strategies and driving continuous process improvement and efficiency to enhance customer satisfaction and advocacy.