Acceptable Use Policy

Anyone using the Connect Fibre service must comply with this Acceptable Use Policy.

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Broadband Residential terms

Learn more about the terms and conditions on which we supply our broadband services to residential customers.

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Business Service Level Agreement

Learn more about our Service Level Agreement for business customers.

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Business Terms and Conditions

Learn more about the terms and conditions on which we supply our broadband services to residential customers.

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Buyapowa Terms and Conditions

Learn more about our terms and conditions for our Buyapowa promotions.

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Carbon Reduction Plan

Connect Fibre is committed to achieving Net Zero Carbon emissions by 2050 (or sooner).

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Complaints Code

Our complaints policy ensures that all complaints are handled as efficiently and effectively as possible.

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Cookie Policy

Learn about the cookies we use and how to manage them.

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Information on Wayleaves

Learn more about our terms and conditions for Wayleaves.

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Installation Guide

It's amazingly easy and simple to install Connect Fibre in your home or business. Learn more in our guide.

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Mobile Terms and Conditions

Learn about our terms and conditions for our mobile service.

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Moving Home Policy

Find out how to continue using our services after moving home.

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Promotional Terms and Conditions

Learn more about our terms and conditions for our promotions on home broadband packages.

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Price Book

Discover the current standard prices for our residential and business products.

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Privacy Policy

Find out more about how we collect and use your personal information.

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Smart Home Survey voucher draw

All terms and conditions for our Smart Home survey draw to win one of five £100 Amazon vouchers

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Website Terms and Conditions

These terms tell you the rules for using our website.

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June 2025 customer survey voucher draw

All terms and conditions for our customer survey draw to win a £100 Amazon voucher

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Autumn 2025 PS5 Pro giveaway

All terms and conditions for our Autumn PS5 Pro giveaway can be found here

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