Installations Scheduling Executive 

Location: Remote with occasional travel within the UK required

Salary: Up to £25,000 depending on experience

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Company Overview

We are a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 1000 Mbps, new Wi-Fi 6 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential.

We now seek a skilled and ambitious Graphic Designer to join our Marketing Team.

The Role

We’re looking for a Scheduler to join our Customer Service Team, who will be responsible for ensuring we install as many new customers as possible each day. 
In the role, you will work closely with the wider Customer Service and Installations team to ensure we deliver a first-class service to our future customers as we install their new service. As part of the team, you will be actively contacting residents to book and reschedule installations, and liaising with the installation team to resolve any scheduling issues.  

We’re looking for a super-organised and personable person. Ideally, you should have some experience working in a similar role. You could be coming from a customer service role or something more focused on administration and support. There will be opportunities for you to develop and make your mark in this newly created position, and you will receive complete training on all our internal systems and procedures.  

Key Responsibilities

  • Have a “customer first” focused attitude delivering an exceptional customer service in every contact
  • Tenacious and diligent character who is able to stay on top of multiple contacts at a time
  • Comfortable communicating with customers via multiple channels, including telephone, chat, and email
  • A high degree of empathy for customers’ needs & circumstances
  • High-level of creativity and energy, with the ability to inspire, engage, influence, and learn fast
  • Responsive personality with proactive attitude toward work
  • Collaborate with colleagues across different teams to provide timely and positive outcomes for customers
  • Good time management skills and the ability to prioritise workloads and plan properly
  • Competent in using Microsoft products such as Word & Excel as well as any experience with HubSpot & Slack

The Candidate

  • Ensuring customers are updated to confirm visits are taking place and are kept up to date at all times with the progress of the job
  • Exceptional attention to detail
  • Effective communication and collaboration skills, working closely with other teams and key stakeholders in the wider business
  • Experience of working at a start-up preferred
  • Effective communicator with both customers and colleagues using minimal technical jargon
  • Ability to manage personal workload through skilled time management and prioritisation
  • A positive attitude and resilience that shines through whether working within a team or independently
  • Strong attention to detail and a natural problem solver
  • Familiarity with HubSpot is a nice to have but not essential

The Rewards

  • £25K salary
  • 25 days holiday plus bank holidays
  • Company pension contribution
  • Continuous development and long-term career prospects
  • Home working with occasional all-expensed travel
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Apply now