Skip to content
English
Show submenu for translations
Submit ticket
Customer portal
Sign in
Open main navigation
Close main navigation
English
Show submenu for translations
Submit ticket
Customer portal
Sign in
Main site
Main site
How can we help?
There are no suggestions because the search field is empty.
Knowledge base
General
General
Learn more about our fantastic full fibre services and how to join us
Ordering Services
What are Connect Fibre's price guarantees?
How do I pre-order?
How do I choose the right Connect Fibre package for me?
How do I check Connect Fibre's availability?
Do I need a landline?
How do I refer a friend to Connect Fibre?
See less
▼
Switching to Connect Fibre
How do I switch providers and move to Connect Fibre?
Do you have any Buyouts?
Can I end my contract with my current provider due to the price increases announced?
The Connect Fibre mutual respect policy
Installation
Will I get a time slot for my installation?
How do we install your Connect Fibre connection?
What's the status of broadband installation in my area?
Billing and Payments
When will I receive my first bill?
Our Moving Home Policy
Can I change my package with you?*
![connect-fibre-logo-whie.png]](https://www.connectfibre.co.uk/hs-fs/hubfs/emails/connect-fibre-logo-whie.png?height=40&name=connect-fibre-logo-whie.png){kind=logo}